Privacy Policy

Acouvic is the data controller responsible for your personal data collected through this website. We are a UAE-based e-commerce business operating under applicable UAE commercial and data protection laws. All references to “Acouvic,” “we,” or “our” refer to the legal entity operating acouvic.store.

We collect only what is necessary to provide our products and services. Categories of personal data we may collect include:

We do not collect sensitive personal data as defined under the UAE PDPL without your explicit, informed consent.

Under UAE PDPL, we process your personal data on the following legal bases:

We do not sell, rent, or trade your personal data. We may share it with trusted third parties solely to operate our services, including UAE-based and international logistics and courier partners for order delivery, payment gateway providers compliant with UAE Central Bank regulations, IT and hosting providers who maintain our website infrastructure, and legal or regulatory authorities when required by UAE law.

All third parties are contractually bound to process data only for specified purposes and in accordance with UAE PDPL.

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. These include essential cookies required for the site to function, analytics cookies to understand usage patterns, and marketing cookies for targeted promotions (only with your consent).

You may manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by UAE law. Order and transaction records are retained for a minimum of 5 years to comply with UAE commercial and tax regulations. Account data is retained for the duration of your account and up to 2 years following closure. Marketing preferences are retained until you withdraw consent.

Upon expiry of the retention period, data is securely deleted or anonymized.

As a data subject under the UAE Federal Decree-Law No. 45 of 2021, you have the following rights:

To exercise any of these rights, contact us at the details below. We will respond within 30 days in accordance with UAE PDPL requirements.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These include SSL/TLS encryption for all data transmissions, restricted internal access on a need-to-know basis, secure payment processing through PCI-DSS compliant gateways, and regular security assessments of our systems.

In the event of a data breach that may affect your rights, we will notify you and the UAE Data Office in accordance with applicable UAE PDPL obligations.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to delete such information promptly.

Where your data is transferred outside the UAE (for example, to international hosting or analytics providers), we ensure appropriate safeguards are in place in accordance with Article 22 of the UAE PDPL, including contractual protections and transfer to countries with an adequate level of data protection as recognized by the UAE Data Office.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable UAE law. The “Last Updated” date at the top of this page will reflect any revisions. We encourage you to review this policy periodically. Continued use of our website following a material update constitutes acceptance of the revised policy.

For any privacy-related enquiries, requests to exercise your rights, or complaints regarding how we handle your personal data, please reach out to us: